Refund policy

Arrived broken? We'll replace it, free.
If anything in your order arrives broken, chipped or damaged, email us at info@minizoocanada.com within 7 days of delivery with your order number and a photo of the damaged item and the box. We'll send you a free replacement, or a full refund if that design is out of stock. There's no need to send the broken glass back. Please dispose of it carefully.

Wrong item?
If we sent you the wrong design, let us know within 7 days of delivery and we'll make it right at no cost to you.

30-day returns
Changed your mind? You have 30 days after receiving your order to request a return. Because our glasses are drinkware, items must be unused and in their original packaging. You'll also need your order number or proof of purchase.

To start a return, email us at info@minizoocanada.com. If your return is accepted, we'll send you the return instructions. Return shipping is paid by the customer and isn't refunded (except for broken or wrong items, see above). Returns are sent to: 2375 Upland Dr, Vancouver, BC V5S 2B4. Items sent back without first requesting a return can't be accepted.

Items that can't be returned
Gift cards and custom or personalized orders can't be returned, unless they arrive damaged or faulty.

Exchanges
The fastest way to get a different design is to return the item you have and, once the return is accepted, place a new order.

Refunds
We'll let you know once we've received and inspected your return, and whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a few extra days to post it. If more than 15 business days have passed since we approved your return, please contact us at info@minizoocanada.com.

Questions? Email us anytime at info@minizoocanada.com or send us a message on Instagram.